LIFE AND MIND COACHING ACADEMY LTD

Terms and Conditions of Sale

Online Sessions, Packages & Digital Products

© Life and Mind Coaching Academy LTD. All rights reserved.  Registered in England and Wales.

Company Registration No: 15561203  |  Registered Address: 81, Fruen Road, Feltham, Middlesex, TW14 9NS

These Terms and Conditions and all associated content, course materials, audio recordings, and intellectual property are the exclusive property of Life and Mind Coaching Academy LTD.

In these Terms and Conditions, 'we', 'us', 'our' means Erica Ward of Life and Mind Coaching Academy LTD and its website. 'You', 'your' means the person entering into this contract with us. 'Consumer' means a person acting outside of a business, trade, or profession. By purchasing our products or services, you agree to be legally bound by these terms, which take effect immediately.

Part 1: Terms and Conditions of Sale of Online Sessions / Packages

1. Our Commitment

Life and Mind Coaching Academy LTD ('we') work hard to ensure that each session and course is planned and led to the highest standard of service. We are completely committed to helping you achieve your outcomes and goals.

2. Your Personal Data

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We collect and use your information to fulfil our contract with you, comply with our legal obligations, and pursue our legitimate interests in running our business. We will never pass on any information you give us to a third party without your express permission or unless required by law or our confidentiality policy.

We will not retain your data for longer than is necessary for the purposes for which it was collected. You have the right to access, correct, delete, or transfer your personal data at any time. You also have the right to object to processing and to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. For full details, please refer to our Privacy Policy, which forms part of these Terms and Conditions.

3. Payments

Payments are to be made in full before access to any course is granted. For one-to-one sessions, payment is also required in advance of the session. We accept debit cards, credit cards, PayPal, Stripe, and BACS.

4. Cancellation Rights and Refunds

For Consumer clients (B2C):

If you are a consumer purchasing online, you have a statutory right to cancel within 14 days of purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, without giving any reason. To exercise this right, you must inform us of your decision to cancel before the 14-day period expires, by contacting us at info@lifeandmindcoaching.com.

If you request that we begin delivering your programme or session within this 14-day cancellation period, you acknowledge that you will be liable for a proportionate charge for the services already delivered. By expressly requesting immediate access to a digital product (such as an audio download), you acknowledge that you lose your statutory cancellation right once the download has begun.

Once the full programme has commenced, the purchase becomes binding and we do not offer refunds for sessions already delivered, except where required by law.

For Business clients (B2B):

The standard cancellation terms in clause 5 apply. The statutory 14-day cancellation right does not apply to purchases made in the course of a business.

5. Cancellation Policy

We understand that unforeseen circumstances may sometimes make it necessary to cancel an appointment. Our policy requires 48 hours' notice for the cancellation of a session.

Cancellations by you:

•        Cancellations made with more than 48 hours' notice: no charge.

•        Cancellations made within 48 hours of an appointment: 50% of the session fee is payable.

•        Cancellations made within 24 hours of an appointment: 100% of the session fee is payable.

Cancellations by us:

If an emergency or unavoidable situation requires Life and Mind Coaching Academy LTD to cancel your appointment, we will provide a full refund for that session or rearrange the appointment at a time convenient to you.

6. Late Arrival

Please inform us that you are running late as soon as possible. Where we are able to do so, we will provide your full appointment time. However, if this is not possible, the full session fee remains due and no part-refund will be made.

7. Contact Between Appointments

We are available to be contacted between scheduled sessions. Email is our preferred contact method, and we will always aim to respond within 48 hours. Should considerable or regular additional contact be required, any additional fees will be discussed and agreed with you in advance.

8. Confidentiality

We acknowledge that during sessions you may share personal and confidential information. We agree not to use or disclose such information to any third party, with the following exceptions:

•        Any use or disclosure authorised by you or required by law.

•        Any use or disclosure necessary to prevent serious illegal activity or harm to you or others.

•        Any use or disclosure necessary to protect our rights or safety, or those of our clients.

•        Any information that is already in the public domain from another source.

For the purposes of best practice and continued professional development, we may discuss and review our work with other professionals in the coaching and hypnotherapy field. Any such discussion will be heavily anonymised and will under no circumstances disclose information that could identify you.

9. Disclaimer

The success of coaching programmes will entirely depend on the client's commitment to following the programme and actioning the plan agreed with the practitioner. In the case of Clinical Hypnosis, NLP, EFT, and EMDR, the desired outcome will largely depend on the susceptibility and motivation of the client.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other matter that cannot be excluded or limited by law.

10. Complaints

If you have a complaint about our services, please contact us in the first instance at info@lifeandmindcoaching.com. We aim to acknowledge all complaints within 5 working days and to provide a full response within 14 working days. Where we are unable to resolve your complaint, we will advise you of any further steps available to you.

Part 2: Terms and Conditions of Sale of Digital Products & Goods

These terms govern the sale and use of products sold to you by Life and Mind Coaching Academy LTD, whether purchased in person or via our website.

1. Safety Notice — Important Information

Our products are intended to help you benefit positively from hypnosis and learning. Although hypnotherapy is known to be a highly effective therapy, the content of our recordings and the information provided on this site should be regarded as complementary to — and not a replacement for — medical treatment.

•        Our products do not and should not replace medical treatment.

•        Nothing offered by us is intended to diagnose, cure, or prevent any medical, emotional, or physical condition or illness.

•        If you are in any doubt over a health or emotional matter, you should seek advice from a GP or appropriate professional.

•        Do not listen to our recordings when you need your full attention, when driving, or when operating machinery. Only listen when you can safely relax or sleep.

•        Do not listen to any of our recordings if you suffer from epilepsy or a serious psychiatric condition. If in doubt, please consult your doctor first.

•        If you are under 18, you may only access our site or purchase products with the involvement of a parent or guardian.

2. Copyright and Intellectual Property

2.1 Use of Our Products

All products, recordings, course materials, and content produced by Life and Mind Coaching Academy LTD are protected by copyright and remain the exclusive intellectual property of Life and Mind Coaching Academy LTD (Company No. 15561203).

•        Our products may only be used for your own personal, non-commercial home use.

•        You may not use any of our products for any commercial purpose.

•        Unauthorised copying, public performance, broadcasting, hiring, or rental of any of our products or recordings is strictly prohibited.

•        If you are a professional therapist or practising hypnotherapist, you may use our recordings as reference material for your own professional development only. You may not make copies, hire or rent recordings, or play recordings to your clients.

2.2 Use of the Site

You may not copy, reproduce, republish, download, post, broadcast, transmit, or make available to the public any media content from Life and Mind Coaching Academy LTD's website or digital platforms, except for your own personal, non-commercial use. You also agree not to adapt, alter, or create any derivative work from our content without prior written permission from us.

2.3 Client Materials

Any personal notes, written exercises, or outputs you produce during a session or as part of a programme remain your own property. We do not claim ownership over client-generated materials.

3. Delivery of Digital Orders

Audio downloads ordered from the website are delivered immediately via email. Once you have ordered an MP3, you will receive an email containing a download link. Our audio recordings are compatible with all modern devices, including mobile phones, computers, and tablets.

4. Privacy Policy

Please see our Privacy Policy, which is incorporated into these Terms and Conditions by reference. By using our website, you acknowledge and agree that you have read and accepted the terms of that policy.

5. Refund Policy for Digital Products

Downloadable products purchased from our website are not eligible for a refund or cancellation once the download has commenced, as you will have expressly consented to immediate digital delivery and acknowledged the loss of your statutory cancellation right at the point of purchase. Please also refer to our Complaints Policy and Refund Policy before purchasing.

Part 3: General Terms and Conditions

1. Modifications to Services and Prices

Prices for our products, packages, and sessions are subject to change. We reserve the right to modify or discontinue the Service (or any part of it) at any time. For consumer clients, any price changes will be communicated with reasonable advance notice and will not affect orders already placed. For business clients, we shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

2. Products or Services

Certain products or services may be available exclusively online. We have made every effort to display our products as accurately as possible, but we cannot guarantee that your monitor's display of any colour will be accurate. We reserve the right to limit the sale of our products or services to any person, geographic region, or jurisdiction on a case-by-case basis. All product descriptions and pricing are subject to change at our sole discretion. Any offer made on this site is void where prohibited.

3. Optional Third-Party Tools

We may provide access to third-party tools over which we have no control. You acknowledge that we provide access to such tools on an 'as is' and 'as available' basis without any warranties or endorsement of any kind. We shall have no liability arising from or relating to your use of optional third-party tools. Any use of such tools is entirely at your own risk. We may offer new services or features in the future, which will also be subject to these Terms and Conditions.

4. Third-Party Links

Certain content available via our service may include materials or links from third parties. Third-party links on this site may direct you to websites not affiliated with us. We are not responsible for the content, accuracy, or practices of third-party websites and will have no liability for any harm or damages related to their use. Please review any third party's policies carefully before engaging in any transaction with them. Complaints or concerns regarding third-party products should be directed to the relevant third party.

5. User Comments, Feedback and Other Submissions

If you submit comments, ideas, suggestions, or other materials to us — whether online, by email, by post, or otherwise — you agree that we may, without restriction, use such submissions in any medium. We are under no obligation to maintain submissions in confidence, pay compensation for them, or respond to them. We may monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, defamatory, or otherwise objectionable, or that violates any intellectual property rights.

You agree that your submissions will not violate any third-party rights, including copyright, trademark, or privacy rights, and will not contain unlawful, abusive, obscene, or otherwise objectionable material. You are solely responsible for the accuracy of any comments you make.

6. Changes to These Terms and Conditions

We reserve the right to change these Terms and Conditions from time to time. For consumer clients, we will provide reasonable notice of any material changes. By continuing to use our site or services following any change, you will be deemed to have accepted the updated terms. It is your responsibility to check these terms regularly. If you do not agree to any change, you must stop using our site and services immediately.

7. Disclaimers and Limitation of Liability

The use of our site, content, and products is provided 'as is' and on an 'as available' basis without representations or warranties of any kind. Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded.

Subject to the above, under no circumstances will we be liable for any losses or damage resulting from use of our site or products, including without limitation economic loss or any special, indirect, incidental, or consequential loss or damage.

8. Severability

If any provision of this agreement (or part of one) is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable, or illegal, the other provisions shall remain in full force. If any invalid, unenforceable, or illegal provision would be valid, enforceable, or legal if some part of it were deleted, that provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.

9. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Complaints Policy, and Refund Policy, constitute the entire agreement between you and us and govern your use of our services. They supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written. The failure of us to exercise or enforce any right or provision shall not constitute a waiver of that right or provision.

10. Governing Law and Jurisdiction

These Terms and Conditions are governed by and shall be interpreted in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute arising under or in connection with these Terms and Conditions or your use of our services.

If any of these terms are determined to be illegal, invalid, or otherwise unenforceable by reason of the laws of any jurisdiction, that term shall be severed and the remaining terms shall survive and continue in full force and effect.

Life and Mind Coaching Academy LTD  |  Company No. 15561203  |  Registered in England and Wales

Version date: March 2026  |  Please retain a copy of these terms for your records.